Frequently Asked Questions
How often should I have my carpets cleaned?
It's important to clean carpets at least twice a year. Professional cleaning removes allergy-causing contaminants and dust mites that are trapped in the carpet. It also prevents ground-in dirt from causing the carpet to wear faster.
Do you clean rugs?
Yes! Our comprehensive rug cleaning services are designed to get your rugs looking as good as new. We take a thorough, detail-oriented approach to all that we do.
What can I expect when you come to clean my carpets?
When you hire us, you can expect us to treat you and your property with respect. We pledge to leave your interior neat and tidy upon completing our service.
What is the drying time?
We ask that you do NOT walk on the carpets for a minimum of 2 hours after the process is complete. We highly recommend up to 24 hours for carpets to completely dry. If you have pets, please keep them from the cleaned area for a minimum of 2 hours.
What do I need to do to get ready for your service?
Everything should be off the floors that will be cleaned. We also ask that you move breakables and other items from any furniture that we will be moving.
Do you use any special techniques to remove pet odors?
We have many tools and techniques to get rid of the dirt, debris, and unpleasant smells that pets leave behind.
Do you use Scotchgard?
Scotchgard is a remarkably effective and cost-effective way to prevent spills and dirt from becoming permanent. However, Scotchgard should be applied professionally to prevent damage to your carpet or furnishings. We can apply an even layer of Scotchgard on any surface you want to protect.